Maybe I’m the last person to find this out, but just in case you’re about to go through the hassle of signing up for eFax, let me save you the trouble. eFax is crap! Here’s why:
Faxes Forced to be Included in Emails
There’s no way to have eFax just notify you of an incoming fax. They HAVE to send you the whole fax as an attachment. What if you’re receiving a credit card number in a fax? Well tough luck, it’s getting sent unencrypted.
Bad Customer Service
eFax won’t help you with most customer service issues on the phone. Instead, they expect you to use their online chat. And the reps are very slow and unhelpful. When you try to cancel your account, they make you go through a long survey and your account won’t be canceled until you fully answer all their questions. And forget about getting a refund for unused service. If your account just renewed for a year (with no notice) and you try to cancel, too bad, you’re not getting your money back.
Can’t Keep Your Number
You put your fax number on your business cards, on your website, in your email signature, maybe company letterhead, etc. For whatever reason, maybe one the ones listed here, you decide to switch from eFax. Get your credit card out, because you’re going to need new business cards. eFax’s customer agreement says
YOU FURTHER UNDERSTAND AND AGREE THAT YOU ARE NOT THE OWNER OF ANY eFAX NUMBER ASSIGNED TO YOU BY j2 GLOBAL … YOU ARE EXPRESSLY PROHIBITED FROM CAUSING OR ATTEMPTING TO CAUSE THE eFAX NUMBER ASSIGNED TO YOUR ACCOUNT TO BE TRANSFERRED TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY (ALSO SOMETIMES REFERRED TO AS “PORTING” THE TELEPHONE NUMBER). IN THE EVENT YOU ARE FOUND TO HAVE VIOLATED THIS PROHIBITION YOU AGREE TO IMMEDIATELY RETURN THE NUMBER TO j2 GLOBAL AND PAY TO j2 GLOBAL AN AMOUNT EQUAL TO $500 (OR THE EQUIVALENT IN LOCAL CURRENCY). YOU AUTHORIZE j2 GLOBAL TO CHARGE YOUR ACCOUNT CREDIT CARD OR TAKE ANY OTHER MEASURES REQUIRED TO COLLECT THIS PAYMENT.
Other than that, eFax is OK. 🙂